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What our clients say
211 LIFE LINE and resource page LIFE LINE

Custom WebHelp "helped get Goodwill’s 2-1-1/LIFE LINE website up and running in under 2 months for our 2-1-1 Day launch. It was incredibly helpful to have them set a reasonable timeline—they were supportive, patient, and articulate in helping explain technical jargon that our program isn’t adept at knowing. They have a wealth of experience using our database system iCarol, which comes in handy when we run into API issues or questions. Since our website launch, this team has been very responsive to questions, requests, and quotes as we continue to expand our website’s scope and capabilities. Also the price is very reasonable! Overall they have the excellent balance of people and technical skills that make for great website support. I recommend using Custom WebHelp for your website needs."


A separate Agency / Mini site within the 211CNY website

"The Early Childhood Alliance could not be more thrilled with the excellent work that Custom WebHelp has done in designing the 211/Help Me Grow Onondaga website. Custom WebHelp is exceptional to work with. They are patient in their technical explanations, open to exploring what is in the best interest of the client, creative in their design, and extremely timely in completing the work. Most importantly, Custom WebHelp takes the time to understand what you are trying to accomplish through your website and goes above and beyond to develop a website that your organization will be proud of. We believe Custom WebHelp has provided us with one of the best 211/Help Me Grow websites in the country at a very reasonable price."

Help Me Grow Syracuse
Help Me Grow
Help Me Grow Basic Needs category and home page

211 CNY search and home pages 211CNY

Custom WebHelp is wonderful extension of our team! They understand and support our mission, are easy to work with and responsive to all of our requests. Custom WebHelp designed and maintained the Contact Community Services website since 2007, so when it was time to build our 211CNY site we turned Custom WebHelp to take advantage of their expertise. Custom WebHelp takes the time to listen and really understand what it is we are looking for, and if we aren’t exactly sure what it is we want or need, they are there to help steer us in the right direction. We are extremely happy with all that she does for Contact and 211CNY!"

211CNY Disability

Syracuse University Press, 17 years, over 1,000 web pages

"We have worked with Custom WebHelp since 2002. As a University Press publishing over 50-75 books a year, we need our titles constantly updated, promptly and with meticulous attention to detail. Custom WebHelp’s work has resulted in a website that is easy to navigate, that our customers and authors love, and that has significantly improved our sales. From the beginning we have found Custom WebHelp a pleasure to work with and a consistently reliable and responsive professional who meet their deadlines and is happy to go beyond what is expected of them."

Syracuse University Press

St. James Mercy Hospital, 8 years

"We engaged Custom WebHelp to oversee the redesign of our website. Our primary goal was to make the site more intuitive, user friendly, and content-rich, while setting the stage for future functionality upgrades. Given our limited internal resources, many times Custom WebHelp took the initiative to research and follow up on technical issues that arose during the project. Her interest and expertise gave us peace of mind that these complicated issues were resolved in our best interest. Custom WebHelp also shared many ideas on how to improve content, navigation and functionality, even after the site went live. As an independent business person, she understands the challenges and needs of a small organization like ours. Their customer service, attention to detail, and response time are outstanding, and she is ever-mindful of our budget and offers money-saving suggestions. We look forward to continue working with Custom WebHelp to enhance our online presence."

St. James Hospital
Syracuse University Press
customwebhelp@gmail.com    CustomWebHelp.com

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