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What our clients say
211 LIFE LINE and resource page 2-1-1/LIFE LINE

Custom WebHelp "helped get Goodwill’s 2-1-1/LIFE LINE website up and running in under 2 months for our 2-1-1 Day launch. It was incredibly helpful to have them set a reasonable timeline—they were supportive, patient, and articulate in helping explain technical jargon that our program isn’t adept at knowing. They have a wealth of experience using our database system iCarol, which comes in handy when we run into API issues or questions. Since our website launch, this team has been very responsive to questions, requests, and quotes as we continue to expand our website’s scope and capabilities. Also the price is very reasonable! Overall they have the excellent balance of people and technical skills that make for great website support. I recommend using Custom WebHelp for your website needs."

Deborah Turner
Program Director, 2-1-1 LIFE LINE
2-1-1 LIFE LINE


A separate Agency / Mini site within the 211CNY website

"The Early Childhood Alliance could not be more thrilled with the excellent work that Custom WebHelp has done in designing the 211/Help Me Grow Onondaga website. Ms. Snyder is exceptional to work with. Ms. Snyder is patient in her technical explanations, open to exploring what is in the best interest of the client, creative in her design, and extremely timely in completing the work. Most importantly, Ms. Snyder takes the time to understand what you are trying to accomplish through your website and she goes above and beyond to develop a website that your organization will be proud of. We believe Custom WebHelp has provided us with one of the best 211/Help Me Grow websites in the country at a very reasonable price."

Laurie Black
President, Early Childhood Alliance
(Help Me Grow Syracuse)
Help Me Grow
Help Me Grow Basic Needs category and home page


211 CNY search and home pages 211CNY

Ms. Snyder "is wonderful extension of our team! She understands and supports our mission, is easy to work with and responsive to all of our requests. She designed and maintained the Contact Community Services website since 2007, so when it was time to build our 211CNY site we turned Custom WebHelp to take advantage of her for her expertise. Ms. Snyder takes the time to listen and really understand what it is we are looking for, and if we aren’t exactly sure what it is we want or need, she is there to help steer us in the right direction. We are extremely happy with all that she does for Contact and 211CNY!"

Cheryl Giarrusso
Director, Crisis Intervention Services
211CNY
211CNY Disability


Syracuse University Press, 17 years, over 1,000 web pages

"We have worked with Custom WebHelp since 2002. As a University Press publishing over 50-75 books a year, we need our titles constantly updated, promptly and with meticulous attention to detail. Ms. Snyder’s work has resulted in a website that is easy to navigate, that our customers and authors love, and that has significantly improved our sales. From the beginning we have found Ms. Snyder a pleasure to work with and a consistently reliable and responsive professional who meets her deadlines and is happy to go beyond what is expected of her."

Alice Randel Pfeiffer, Director
Mary Selden Evans, Executive Editor
Syracuse University Press




St. James Mercy Hospital, 8 years

"We engaged Custom WebHelp to oversee the redesign of our website. Our primary goal was to make the site more intuitive, user friendly, and content-rich, while setting the stage for future functionality upgrades. Given our limited internal resources, many times Ms. Snyder took the initiative to research and follow up on technical issues that arose during the project. Her interest and expertise gave us peace of mind that these complicated issues were resolved in our best interest. Ms. Snyder also shared many ideas on how to improve content, navigation and functionality, even after the site went live. As an independent business person, she understands the challenges and needs of a small organization like ours. Her customer service, attention to detail, and response time are outstanding, and she is ever-mindful of our budget and offers money-saving suggestions. We look forward to continue working with Ms. Snyder to enhance our online presence."

Kate Kreger
Director of Business Development & Marketing
St. James Mercy Hospital (currently St. James Hospital)
Syracuse University Press
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