211 Custom Websites with iCarol by Judith Snyder
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San Francisco Resource Connect
Our Custom 211 iCarol Websites iCarol PRD Templates

Add agency site or minisites to your 211 site
Agency sites or minisites can be added to your 211 site using tailored resources from your iCarol, increasing visibility for both the agency and 211.
Help Me Grow
Example: agency site Help Me Grow Onondaga
Integrated into 211CNY.com site

Our Custom 211 Websites

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Prebuilt template sites typically do not have the flexibility to add additional sites within your 211 site.

iCarol PRD Templates

Popular topics and searches include more resources and cross-referencing of categories. Any search term can be used to search all agency and program descriptions, providing more search flexibility.

We ADD additional category information to the AIRS taxonomy so more resources are included. Visitors can enter any search term, they are not restricted to iCarol keywords.

Our Custom 211 Websites

Line Limitations of iCarol Public Resource Directory
  • PRD Does NOT cross-reference categories
  • PRD overly simplifies the search process, leaving out important information
  • PRD resource pages contain duplicate, excess information not relevant to visitor (example resource number)—for information overload
  • A ’One-size fits all’ PRD template may not fit you needs
iCarol PRD templates use an "auto-complete" search box—restricting a visitors’ search choices to iCarol keywords. Popular searches may not be included.

iCarol PRD Templates

Programs, agencies, sites clearly identified
Detailed resource pages clearly mark the resource’s program, agency, and site and their association—increasing usability.

Our Custom 211 Websites

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iCarol PRD Templates

Browse ALL topics or popular topics
Many visitors have difficulty with relevant search keywords. Users find it is easier to browse popular categories or ALL topics in the AIRS taxonomy list—and it is more inclusive for those with language limitations.
Browse popular topics or all topics

Our Custom 211 Websites

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iCarol PRD Templates

User-friendly search results include summaries
Users can view a
search summary
Short summaries make it easy for visitors to scan results for the best match for their needs—user-friendly results.

Our Custom 211 Websites

Line Results may only display agency and address
Search results that only include agency names and addresses REQUIRE users to click on each individual link to see if it is relevant to their needs (not user-friendly).

iCarol PRD Templates

Ability to add "invisible" keyword phrases to agency and program descriptions
Additional keywords provide more relevant search results without sacrificing the readability of the description text and with no practical limit on how many extra keywords or phrases can be added.

Our Custom 211 Websites

Line Limited iCarol search hints
iCarol search hints is difficult to use for more than a small handful of words and phrases, and the API interface typically breaks the phrases up into separate words, which limits the meaning.

iCarol PRD Templates

Options when there are no search results
We provide additional recommended categories that the visitor can click on.
Recommended Categories

Our Custom 211 Websites

Line No options when no search results
The visitor may not be given any options.

iCarol PRD Templates

No monthly limit on search and traffic
No monthly limit on search and traffic beyond the 50 gigabyte hosting traffic limit—you are not limited to the iCarol monthly allotment. This is especially important in larger metropolitan areas and even small communities can be affected (ask us).

Our Custom 211 Websites

Line Monthly allotment for traffic and search
If search queries and traffic exceed the iCarol monthly allotment, there are additional charges that may be unexpected and exceed your budget.

iCarol PRD Templates

Visitors can enter any search term—beyond the iCarol default keyword search
Any search term can be used to search all agency and program descriptions, providing more search flexibility.

Our Custom 211 Websites

Line Visitors may be confined to iCarol default keywords
iCarol templates use an "auto-complete" search box—restricting a visitors’ search choices.

iCarol PRD Templates

Filter by zip code correctly narrows results
Relevant results include results which are geographically independent.

Our Custom 211 Websites

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Sorting resources by zip code location and distance only—may not provide relevant results to the visitor. Resources which are headquartered nationally will be at the very end of the results.

iCarol PRD Templates

Searches for common words are relevant
We can tweak search results using our custom dictionary so that a search for a common word will return relevant results.

Our Custom 211 Websites

Line Common word searches may be less relevant
Visitors may get a long, cumbersome list of results when they search for a common word.

iCarol PRD Templates

Fast load time
Search results load very quickly and are not susceptible to the short-term server load issues at iCarol.

Our Custom 211 Websites

Line Load time often slower
The iCarol API interface can take longer to load as each request must wait for the API request to complete and relay it to the visitor.

iCarol PRD Templates

SSL secure certificates are included
We provide security certificates (SSL) to protect the privacy of people using the site. If not secured, anyone who shares the same network in a coffee shop or hotel can see exactly what someone is searching for and what resources they look at.

Our Custom 211 Websites

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iCarol PRD Templates

Contact Judith Snyder customwebhelp@gmail.com

CustomWebHelp.com. Custom 211 website design/development that integrates with your existing 211 iCarol crisis and referral helpline software.
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